Refund policy
Refund Policy
14-Day Money-Back Guarantee
If you are not completely happy with your purchase, contact us within 14 days of receiving your order and we will make it right with a full refund or a free replacement. Your choice.
Everything is returnable
We do not have final sale items and we do not have non-returnable products. Every item we sell is covered by this policy.
How to start a return
Email us at meowmist.shopp@gmail.com with your order number and a short description of the problem. If the item arrived damaged or incorrect, please attach a photo — it lets us resolve things in one email instead of three.
We reply within 24 hours and send you return instructions. Please wait for those instructions before sending anything back.
Return shipping costs
- Damaged, defective, or wrong item: we cover return shipping in full, or we send a free replacement with nothing to return.
- Changed your mind: you cover return shipping. The refund covers the price of the product.
Refunds
Once your return is approved we email you to confirm. Refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a few extra days to appear on your statement.
Damaged or incorrect items
Please check your order when it arrives. If anything is defective, damaged, or not what you ordered, email us with a photo and we will replace it or refund you at no cost to you.
Order cancellations
You can cancel your order for a full refund at any time while it is still being prepared. Orders are usually prepared within 1 to 2 business days of purchase, so contact us as soon as you can. Once an order has shipped, the 14-day return process above applies instead.
Questions
Email meowmist.shopp@gmail.com. We reply within 24 hours.
Envía un correo electrónico a meowmist.shop@gmail.com . Te responderemos en 24 horas.